How MacKayser challenges the status quo and enables continuous change.
- Simon Mackay
- Mar 28, 2018
- 2 min read
1) We consider all change to be a Business change
2) We only operate at the enterprise level
3) We focus on life-cycle of services which your customers buy. We call these Revenue Generating Services (RGS).
4) We define full dependency and understanding of your Revenue Generating Services.
We call these Support Services (SS)
5) We do not recognize the concept of an internal customer.
These are part of the Support Services dependency structure
6) We link and relate life-cycle activity to continually improve revenue growth & cost savings
Remember, all change is a business change so all improvements are prioritized by the Revenue Generating Service.
Our Enterprise Continual Improvement Framework below starts to position our approach visually:

Two new concepts are introduced CREATION and CONSUMPTION
These are life-cycles in their own right and link back to Revenue Generating Services in an important way.

You can only sell what you have and not having a suitable RGS can lead to lost customers.
In addition you will have a window of opportunity to transition from creation (includes improvement) to consumption before customer finds an alternative and again is lost as a customer.
This leads to a number of questions which will be addressed in the upcoming series of background and information blogs. The next two blogs will cover:
1) How we measure the effectiveness of Revenue Generating Services
2) How we manage and control the transition from CREATION to CONSUMPTION
Before closing it must be stressed this approach has a proven track record.
- Enabling consolidation after mergers and acquisition: Large global Pharma
- Looking to transition to new digital services after decades of organic growth: Leading Global Retailer
- Dealing with ever changing regulatory challenges: Large Global Pharma, UK Retail Bank
- Developing Cloud strategy and transitioning to Cloud: Global ERP Organization
If you would like more specific information or would like a follow up discussion to address your specific issues please email:
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